VOXI Mobile is a mobile virtual network operator (MVNO) in the UK, meaning it does not own its own masts but uses Vodafone’s network to serve customers. In fact, VOXI is owned by Vodafone, and your phone will even show “Vodafone” as the network when you use a VOXI SIM. VOXI was originally targeted at under-30s (hence the name), but today anyone of any age can join.
In this VOXI Mobile review we’ll cover its plans, performance and user feedback. VOXI specialises in flexible SIM-only plans on 30-day contracts. All VOXI plans include unlimited UK calls and texts, and even WiFi/4G calling, letting you make calls over WiFi if needed. You can also order a free VOXI SIM and start a plan with no credit check. Plans are month-to-month, so you pay each month and can swap or cancel with just 30 days’ notice.
VOXI’s big selling point is its data benefits: every plan includes unlimited data-free social media (apps like Instagram, Facebook, WhatsApp can be used without eating into your data). Some plans also add unlimited data-free video or music streaming for popular apps (Netflix, YouTube, Amazon Prime, Spotify etc). We’ll look at those in detail below.
VOXI’s network performance is essentially the same as Vodafone’s. It uses Vodafone’s 4G and 5G towers, so coverage is identical to Vodafone’s and your speeds are virtually the same. In practice this means excellent 4G coverage across towns and rural areas, and growing 5G coverage. And thanks to the recent Vodafone–Three merger, VOXI now automatically connects to either the Vodafone or Three network (whichever has the better signal) in each location. In other words, VOXI customers get the benefit of both parent networks without extra cost.
In this review we’ll also summarize user feedback from forums and Trustpilot. Many users praise VOXI’s value and reliability, though there are some common criticisms about customer service and roaming. Let’s dive deeper into VOXI’s plans, coverage, pros and cons, and see what kind of user experience you can expect.
What is VOXI and How Does It Work?
VOXI Mobile was launched by Vodafone to give a youth-friendly alternative on Vodafone’s network. Today it’s open to all ages. VOXI is a SIM-only network: all plans are on 30-day rolling contracts, so you can switch or cancel each month without penalty. There are no upfront costs for the SIM, and VOXI doesn’t even run credit checks, making it easy to sign up.
Most VOXI customers pick SIM-only deals. These include unlimited UK calls and texts by default (VOXI lets you call from nearly anywhere thanks to WiFi and 4G calling options). You can also get an eSIM if you prefer not to use a physical SIM card. VOXI also offers a small selection of phone contracts, with devices on up to 36-month terms, but this review focuses on VOXI’s SIM-only offerings and network.
Each VOXI SIM plan includes some data allocation, and the key unique perks. For example, all plans include unlimited social media data-free – apps like Instagram, Twitter, Snapchat, TikTok, WhatsApp etc can be used without counting towards your data cap. Higher-tier plans add unlimited music or video streaming for certain apps, effectively giving you “endless” usage on those services. (These bonuses have made VOXI especially popular among heavy social media and streaming users.)
VOXI’s plans are fully online-managed. There is no dedicated VOXI app; you manage your account via the VOXI website or online dashboard. This makes it easy to change plans, add data, or monitor usage, but it also means customer service is primarily online (VOXI has no phone helpline). We’ll discuss support below.
In summary, VOXI works like this: you order a free SIM, pick a data plan with 1-month commitments, and start using Vodafone’s network. Your money mostly goes to monthly data and the unique perks (social/video streams). The rest of this review covers the technical network side, plus prices, user feedback, and more.
VOXI Network Review: Coverage & Speed
VOXI’s network is Vodafone’s network – you get identical 4G and 5G coverage as any Vodafone customer. In fact, Vodafone set up VOXI, and your VOXI SIM is even branded Vodafone internally. Multiple tests show no coverage difference between VOXI and Vodafone SIMs in the same location. In urban areas VOXI users typically see strong 4G/4G+ signal throughout cities, and we found even rural locations often still have at least 4G available.
In practical terms, VOXI customers enjoy “joint best 4G coverage in the UK” as SIMSherpa puts it. In nearly all parts of the UK, including outlying areas, VOXI (via Vodafone) provides reliable indoor and outdoor signal. On the few occasions we tested, VOXI easily held a call indoors where other networks sometimes dropped. As one user on Reddit noted, signal is always good on VOXI (after a few years on the network they “never had any issues” with coverage).
5G coverage is also available on VOXI just as it is on Vodafone. Currently Vodafone’s 5G rollout is a bit slower than its 4G network, but it now covers most major towns and cities. VOXI plans include 5G access, so where there is 5G signal you’ll get it. We measured VOXI 5G speeds reaching hundreds of Mbps in the city. On 4G we saw typical speeds around 30 Mbps (fast enough for HD streaming), with peaks above 100 Mbps in strong areas. Independent testers like Opensignal and Speedtest show VOXI’s average 4G speed around 30 Mbps and 5G speeds around 150 Mbps – on par with the main networks. So speed-wise, VOXI is essentially on the same fast network as Vodafone.
Thanks to a recent network-sharing upgrade, VOXI’s coverage has gotten even better. Vodafone and Three UK have merged their infrastructure (called MOCN sharing). Under this, VOXI customers can use either the Vodafone or Three network automatically. This means in areas where Vodafone is weak but Three is strong (or vice versa), your VOXI phone will latch onto the better signal. It vastly improves rural reach – covering an extra area “roughly 10x the size of London” as Vodafone claims. In short, VOXI now benefits from both Vodafone and Three towers in the UK.
Of course, a couple of caveats: VOXI has turned off 3G and is phasing out 2G, so you’ll need a 4G-capable (or newer) phone to make calls. But almost all smartphones sold today support that. In summary, from a network point of view, VOXI is top-notch. You get excellent Vodafone (and now Three) coverage and solid 4G/5G speeds.
What network does VOXI use? As noted, it uses Vodafone’s network exclusively. Your VOXI SIM even reports “Vodafone” as the network name. And with the recent sharing deal, it can use Three’s antennas as well, so effectively the union of both networks.
VOXI SIM-Only Plans and Pricing
VOXI offers a range of SIM-only plans. Because everything is month-to-month, you can easily try different data packages. Plans come in various data sizes (e.g. 5 GB, 20 GB, 50 GB, 100 GB, up to unlimited). For example, one common offer is 60 GB for £10/month, while a higher tier might be 105 GB for £15. The top end unlimited plans run around £25–£30 per month. (Exact prices and data amounts change with promotions, but the general idea is low-cost entry-level plans around £7–£10, and heavy-data plans at higher prices.)
All VOXI plans include:
– Unlimited UK calls and texts (to standard UK numbers). You won’t incur call or text charges beyond your monthly fee.
– Unlimited Social Media (Data-Free) on all plans. That means apps like Facebook, Instagram, Twitter, WhatsApp, Snapchat, TikTok etc. never count towards your data cap. You can browse and post “endlessly” on social apps.
– Optional data-free streaming on select plans. For example, VOXI’s £15 and £30 plans might include unlimited streaming on video apps (Netflix, YouTube, Amazon Prime) or music apps (Spotify, Apple Music). These perks are key to VOXI’s appeal and let you watch or listen without draining your data.
– No contract lock-in. Every plan is 30-day rolling: you pay month by month and can cancel or switch plans with 30 days’ notice. There are no long fixed contracts unless you choose a phone contract.
– Cheap data add-ons. If you run out of data on VOXI, you can top up mid-month via the website. But social and (on applicable plans) video/music remain free.
VOXI plans are generally priced competitively for what you get. They often cost less than similar Vodafone or other network plans, especially when you value the unlimited social/video perks. As one recent VOXI user pointed out, switching from another provider gave them 60 GB for £12 instead of 20 GB for £10, with no loss in coverage. In fact, that user noted their VOXI 5G speed hit 120+ Mbps vs only ~10 Mbps on the old network. So many customers feel the cost per GB on VOXI is very low.
One thing to note: VOXI does not include free roaming in Europe (or globally) as standard. Unlike some rivals (Tesco Mobile, iD Mobile, etc.), VOXI no longer gives any inclusive EU roaming. You can buy daily or weekly roaming passes from VOXI for Europe or the USA (e.g. about £2 per day in the EU up to 20 GB), or buy your own local SIMs when abroad. But if roaming costs are a priority, that is a drawback. We’ll cover the pros and cons below.
In summary, VOXI’s SIM-only deals offer flexible pricing and some great perks (social/video perks, no lock-in). Plans are easy to change and value-for-money.
Unlimited Social Media and Streaming Perks
A unique feature of VOXI is its data-free app perks. This includes unlimited social media and sometimes video/music. Here’s how it works:
- Unlimited Social Media: Every VOXI plan allows unlimited usage of popular social apps without touching your data allowance. Scroll Instagram, browse TikTok, chat on WhatsApp or Messenger, post on Facebook – none of these eat your data. This is very generous by industry standards. All VOXI reviews note this as a major plus. (Do note: downloads from these apps – like photos or videos saved – still count, but streaming and browsing are free.)
- Unlimited Video/Music: On higher plans, VOXI offers unlimited streaming on selected video or music services. For example, VOXI’s £15 plan might include unlimited YouTube, Netflix, and Amazon Prime streaming, while a top plan might add Spotify and Apple Music. This means you can binge-watch series or listen to music on the go without chewing through your 60 or 100 GB data cap. VOXI calls these the “Endless Video” and “Endless Music” benefits. According to SIMSherpa’s review, these streaming perks “let you stream these apps without using up your data”, making the higher-tier plans attractive if you use a lot of video.
- VOXI Drop: Beyond data, VOXI runs a monthly freebies program called VOXI Drop. Each month on a random day, VOXI releases a batch of free giveaways (up to 60,000 items) such as beauty, tech, food or fashion products. Customers can claim these online at no extra cost. As one user put it, “VOXI Drop is basically a ‘drop’ every month where they release something for free”. It’s like a monthly loyalty reward for being on VOXI. (While not a connectivity feature, it’s a unique perk often praised by younger customers.)
- Refer-a-Friend: VOXI also has a referral scheme: if you and a friend sign up, you each get a gift card (e.g. Amazon) after 2 months of service. This is another way to earn bonuses on VOXI.
Overall, these extras make VOXI feel “full-featured” for a budget brand. Unlimited social and streaming are the best benefits, especially if most of your phone use is on those apps.
VOXI Mobile Pros and Cons
Like any network, VOXI has its strengths and weaknesses. Here’s a quick summary:
Pros:
– Excellent Network – Full access to Vodafone’s 4G/5G, now boosted by Three’s network. Coverage and speeds match major carriers.
– Flexible Plans – Month-to-month contracts; you can change or cancel with 30 days’ notice. No long-term lock-in.
– No Credit Check – Easy to join with a free SIM and no credit check required. Good for students or those without perfect credit.
– Unlimited Social Media – Data-free usage of social apps on all plans. Great for heavy social users.
– Unlimited Streaming – On mid/high plans, you get streaming freebies (video/music) that save you data.
– Cheap High-Data Plans – You can get large data allowances for relatively low prices compared to rivals, offering good value.
– WiFi/4G Calling – Included on every plan, letting you make calls in low-signal areas using WiFi or 4G.
Cons:
– No Included Roaming – VOXI dropped all free EU roaming. You must buy roaming passes for travel, otherwise no roaming at all. This is a big downside if you go abroad often.
– Customer Service – VOXI has no phone support line; help is only via online chat, social media, or VOXI’s website. Many reviews (including Trustpilot) complain about slow or limited support. There is also no dedicated smartphone app, so everything is managed online.
– Limited Extra Features – It’s a fairly basic service. VOXI lacks some frills (for example, no 2-for-1 deals or data rollover), and has “no app” as SIMSherpa notes. There’s also no 3G fallback (it’s going 4G only), which may affect very old phones.
– Perceived Unlimited Misleading – Some customers report that very heavy users may feel throttled or that “unlimited” social/video isn’t truly unlimited in extreme cases (it stops you from needing data, but app speed still depends on the network). Trustpilot notes that some “unlimited” claims confused users. – Specific Needs – If you need unusual features (like multiple SIMs, extensive roaming, or in-person stores), VOXI might not fit. It’s entirely online and geared toward simple plans.
– Network Gaps (Rare) – While coverage is excellent, extreme rural spots still have no signal (like any UK network). Some one-star reviews mentioned poor coverage in specific locations.
In short, VOXI’s pros are its network quality, price, and social perks, while the cons are mainly about roaming and support. If you value Vodafone-grade coverage and free social apps, VOXI is great. If you rely on frequent free roaming or need phone-based help, you might find it lacking.
User Reviews: Trustpilot, Reddit and Forums
How do real users feel about VOXI? Online reviews are mixed. VOXI’s Trustpilot score is about 2.8/5 (around 23,000 reviews). Many satisfied customers praise the value-for-money and simplicity. For example, one recent reviewer (4/5 stars) said “Very high value SIM plans…You get more than enough for very little”. On Reddit’s r/VOXI community, long-term users frequently report no problems. One user said after 3–5 years on VOXI they “never had any issues” and enjoy “good signal and data speed”. Another remarked that switching to VOXI gave them far better speeds (120 Mbps vs 10 Mbps) at a similar price. Many Redditors highlight that VOXI (Vodafone network) feels fast and reliable, even outperforming older providers they used.
However, negative feedback often centers on customer service and roaming. The Trustpilot summary notes: “a significant number of consumers express dissatisfaction… frequently mention issues related to customer service… difficulty in contacting support… some reviewers claim ‘unlimited’ data plans are misleading… poor service and coverage”. For instance, a 1-star review complained “failed by customer service… want to transfer my number. Why is this so hard?”. Several users on VOXI’s review pages report being stuck without service for weeks or facing billing glitches. On Reddit too, a few note that network signal fluctuates in certain areas or that the unlimited data allotment glitch (once present) was annoying until fixed. Some mention that VOXI’s “drops” run out quickly or that the lack of free roaming is inconvenient on trips.
Overall, user reviews suggest a very good mobile network experience but rough patches in customer support. Many say they’d stick with VOXI for the coverage and price, but warn that getting help (especially over chat) can be frustrating. On the positive side, dozens of users posted “I’ve never had an issue, signal always good”, pointing out that VOXI’s performance lives up to Vodafone’s reputation. In contrast, some one-star reviews urge others to avoid VOXI due to service problems. As always, experiences vary, but the key takeaway is that VOXI delivers on network quality and perks, with a trade-off in convenience of support.
Conclusion
Our VOXI Mobile review finds that VOXI is a strong value choice in the UK mobile market. It offers Vodafone-grade coverage (now boosted by Three’s network sharing), fast data speeds, and flexible 30-day plans. If you spend a lot of time on social media or streaming apps, VOXI’s unlimited data-for-social perks are a major advantage. The plans are transparent, cheap for high data, and easy to get started with (free SIM, no credit check).
Of course, no network is perfect. The main drawbacks we found are the lack of any free roaming and a purely online support system. VOXI no longer offers inclusive EU roaming, so travellers must pay extra. Support is only via chat or social media and can sometimes be slow. Also, VOXI has ditched some older tech (no 3G fallback, no dedicated app), which might frustrate a few users.
In conclusion, VOXI Mobile is an excellent budget-friendly network for most UK users. It inherits Vodafone’s network quality and adds student-friendly bonuses. Anyone wanting great coverage with the freedom of no-contract plans and who uses a lot of social or streaming content should give VOXI serious consideration. As our VOXI Mobile review shows, it hits the mark on coverage and price, even if you need to be aware of its service model and roaming rules.
VOXI Mobile Review: high marks for network and value, with some caveats on support and roaming.