1pMobile is a UK pay-as-you-go mobile network that uses EE’s infrastructure. It was launched to offer “great value” to low/medium users without any contract or credit checks. All usage is billed at 1 penny per unit (1p per minute of calls, 1p per text, 1p per MB of data). In this review we look at 1pMobile reviews from customers and experts to see how the service performs.
1pMobile reviews: What customers say
With nearly 19,000 Trustpilot reviews, 1pMobile has a TrustScore of 4.2/5. Reviewers routinely praise its reliable service, good coverage and low cost. Many users highlight the easy switch-over and savings: one said it was “Easy to swap to 1pMobile. Saving a lot compared to previous provider…”. Another noted getting “10 times the data for the same price” after moving to 1pMobile. In other words, user feedback overwhelmingly applauds the value and coverage of 1pMobile.
Not all reviews are glowing. The Trustpilot summary also mentions some “concerns about customer service” and the lack of a dedicated app. A few users complained when issues came up. For example, a 3-star reviewer said the network was “brilliant” when it works (thanks to EE) but that the AI chat on the site was “basically useless” when things went wrong. Looking at the Resolver complaints site, 1pMobile has a 2/5 rating; common issues involve billing or refunds. One dissatisfied customer wrote that support was “not particularly helpful” and they were “glad I have left”. These negative points do appear in some 1pMobile reviews and complaints, but they are a clear minority.
Overall, about 80% of Trustpilot users gave five stars, indicating that most customers are happy. In fact, search queries like “1p Mobile reviews” or “1pMobile reviews Trustpilot” will quickly surface the many positive comments. (For example, on MoneySavingExpert’s forums one can find threads discussing 1pMobile under queries like “1pMobile reviews Martin Lewis”, showing that people look for it even on Martin Lewis’s site.) In summary, most 1pMobile reviews celebrate the savings and coverage, while a few note customer service or top-up quirks.
Network coverage and performance
A major advantage often mentioned in 1pMobile reviews is the network. 1pMobile is an MVNO on EE’s network, so it has the same 2G/3G/4G/5G reach as EE. Independent tests show EE covers about 99% of the UK population on 4G, and users confirm this in practice. Reviews frequently state that “the coverage is the same as EE”. In everyday use, this means fast data and clear calls. Tests indicate typical 4G speeds on EE of 30–100 Mbps, and 5G often 150+ Mbps, and customers report seeing those speeds on 1pMobile too.
Modern calling features are supported as well. 1pMobile customers can use Wi-Fi calling and 4G (VoLTE) calling if needed, which improves indoor reception. It also includes free EU roaming in 46 European countries, so you can travel in Europe and use your UK data/calls as normal.
Downsides: 1pMobile has a few technical limitations. It does not support eSIM – you must use a physical SIM card. There is also no dedicated smartphone app; you manage your account on the website only. These are minor inconveniences for most people, but they do show up in some reviews. Aside from those, 1pMobile reviews on network consistently praise the performance because it simply delivers EE’s quality of service.
Pricing and plans
1pMobile’s key selling point is its pricing. By default, all usage costs 1 penny – 1p per call-minute, 1p per text, and 1p per megabyte of data. The math is straightforward: e.g. a 3-minute call plus 10MB of data costs 13p total. To help budgeting, 1pMobile offers 30-day Boost bundles. You top up your credit and buy a Boost plan with unlimited UK calls/texts and a fixed data allowance (for example, 5GB or 10GB). These bundles have no contract – you can switch them each month or just use PAYG.
One important detail is the minimum top-up rule. You must spend at least £10 every 60 days to keep the SIM active. (In late 2024 this was reduced from 90 days to 60 days.) In practice, you need to top up £10 (for instance by buying a £10 Boost) at least once every 2 months or the service will pause. MoneySavingExpert spells this out: “you must top-up with at least £10 once every 60 days”. This essentially sets a £60/year minimum. The upside is that once you top up, any remaining credit stays in your account until used, so you only pay that £60 as needed.
There are no contracts or credit checks. You can even keep your old number – just text “PAC” to 65075 and 1pMobile will send you a code to port your number over. Many customers say the porting and switch was quick and easy. For example, one reviewer noted that after switching they got “10 times the data for the same price” as before, illustrating the savings.
(One caveat: if a Boost bundle advertises “Unlimited data,” it really means up to 500GB per month. This cap is extremely high and unlikely to affect normal use, but it’s worth knowing.) Also, calls or texts outside the UK/EU and data roaming beyond Europe use the standard 1p rates, which can add up if you travel widely.
In summary, 1pMobile reviews on pricing highlight the 1p-per-unit model and the generous data allowances in practice. Users find the simplicity and low rates very attractive, as long as they remember the £10/60-day rule. For example, one happy customer compared 1pMobile’s plan to their previous contract and found much more data at the same cost. Overall, 1pMobile is seen as very cost-effective for its target users.
1pMobile Pros and Cons
- Pros: Uses EE’s network (excellent nationwide 4G/5G coverage). High data speeds (30–100 Mbps on 4G). Supports Wi‑Fi and 4G calling. Free EU roaming (46 countries). Very low base rates (1p per min/text/MB). Flexible PAYG – no contract and no credit check. Many users say switching was easy and saved them money.
- Cons: Heavy data use can be expensive (1GB of data costs £10). Must top up £10 every 60 days or service stops. No eSIM support – physical SIM only. No dedicated smartphone app (account managed online only). No extra perks (no international minutes included beyond base rates). Customer service is available by phone, but some users report slow or limited support.
These pros and cons match what we found in customer feedback and reviews. The pros explain why most 1pMobile reviews are positive (coverage and savings), and the cons line up with the occasional complaints.
Customer service and complaints
1pMobile’s customer support is phone and web-based. They list a UK contact number and email on their site, but have no physical stores. Importantly, real human support is available – SIM Sherpa notes “they’ve got customer service you can call”, unlike some very small MVNOs. MoneySavingExpert even gives 1pMobile’s support a 4.0/5 (“Good”) rating. This suggests most customers get help when they need it.
That said, some reviews do complain. Trustpilot’s summary explicitly mentions concerns about “limited availability” of support. The Resolver complaints page shows frequent issues with billing or refunds. For example, one customer complained that support was “not particularly helpful” and they were “glad I have left”. Another noted the AI chat bot did nothing when an issue arose. These cases indicate that while 1pMobile does have customer service, it is not as robust as a big network’s.
In practice, most customers seem satisfied with routine help. The phone line usually handles activation and top-up questions. Major disputes can take time to resolve, which is typical for a budget provider. The mixed feedback (mostly good ratings but a few angry customers) is typical of any low-cost operator. Overall, 1pMobile reviews rarely list customer service as a top reason to leave – it’s more a background issue. The consensus is that support exists and is generally OK, but not exceptional.
1pMobile Reviews – Conclusion
Across dozens of websites and forums, the consensus in 1pMobile reviews is clear. Customers love the combination of EE’s network performance and rock-bottom pricing. They frequently report getting far more data for their money than on other networks. The few criticisms center on the required £10 top-ups and occasional slow support. However, even with those, about 80% of reviewers give five stars, showing that most people are very satisfied.
In short, 1pMobile appears to deliver on its promise: cheap calls, texts and data on a great network. If you have moderate phone usage and want to save money, 1pMobile reviews suggest it’s a very solid choice. Just be sure to top up the £10 regularly and remember it’s a no-frills service. Overall, the picture painted by these reviews is overwhelmingly positive – value for money and EE-quality coverage, with the limitations you’d expect from a budget MVNO.